![]() Secondly, I wish it was as user friendly as Word or Pages. You have to send an email if you have a question so if you're trying to crank out something quickly - you're just out of luck and need to figure it out on your own. I tried so hard to find a phone number so that I could speak with an actual person and I had NO luck. If you're going to sell with Blurb, make sure you set your profits because their system is not foolproof, and they don't care about what you earn or don't earn as long as they did.įirst of all everyone was completely accurate when they say that Blurb's customer service is terrible. The escalation to her didn't bring me any resolution, and I am now upset more than ever. Customer service is very cold especially Mary. So they put the full responsibility to the author. They fully remove themselves from the situation when they know that their system allowed my book to go through without the Profit being filled, and that I had requested for it to be removed. A few back and forth e-mails later, all they can do is repeat to me the things I already know, and they couldn't even give me any sort of appeasement to the unclaimed profits. So now they earned from it, retailers earned from it, but the author didn't. How is that any fair to the author? They must know that no author would just give their books for free. I told them they shouldn't be approving books without a set profit. 80 sales from what I calculated would be around $1000. I made 80 sales and no notifications that this was happening. I had an instinct to check it, and lo and behold, my book has been selling for months, without a profit made to me. The only blame I can put on myself is that I didn't check my Sales Overview whenever I'm logged in to my Blurb account, but to my knowledge they had agreed to remove it so I never touch that area. Again, I made the request to remove my book. So far so good until I found out they have been selling my book to the Global Retail Network when I had made a request to remove it since I wasn't familiar with the system yet.ĭue to their neglect in handling this request, the book continued to be picked up by retail stores and Amazon, but I didn't get any royalties because the profit section has not been filled out. I've been selling my books personally and through the help of Blurb manual ordering for my customers. Please feel free to reach out to them again if you have any further questions about your order. I hope this helps clarify what happened, I see that our Customer Support team explained it all in more detail. Most banks take 3-7 days to remove authorization failures, so if you check your statement now, you should see that only one payment actually went through (the payment for the order that you received). When an order doesn’t go through, the authorization is cancelled. ![]() The good news is that those transactions in your screenshot are just pending authorizations. Even adding an extra space or dot could result in an error. And apart from that, the address has to be entered exactly as it is on your card. Moreover, you’re mentioning the bank's zip code here, but keep in mind that during checkout you need to enter the zip code for your billing address. When our check-out process rejects a credit card, we relay the response we receive from the cardholder's bank. We don't have the power to approve or reject a charge directly. I’m also glad to see that your order was shipped and delivered in time. I’ve found your support request #1353578 and I’m glad to see that you received a reply within few hours. I’m sorry to hear of the trouble placing your order. All due to the incompetence, lack of solid communication methods, and integrity of this company. Now, in all likelihood, my book will be late and my young children I'm partnered with to give the book to will be left sad without one while his classmate's enjoy theirs. I thought that it wasn't a big until I check my account activity to see TWO pending charges of 45 dollars, without any order confirmation or receipt to justify as to why I was charged this as the order went through. I tried again thinking I had made a mistake with the actually 16 digit or SCC, and it still referred to the bank's zip location. All went smooth until I went to the check-out section where I gave the COMPLETE CORRECT credentials for debit card, to be told that the bank's zip code was wrong (which it isn't). ![]() It was supposed to be a single book single purchase for roughly 45 dollars. I just had tried to purchase a single book I need on priority that I have written for my college children's book class. ![]()
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